Elysion Spa (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, store, and protect your information when you visit or make a purchase on www.elysionspa.com (the “Site”).
1. Information We Collect
We may collect the following personal data:
• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely via third-party providers)
• Order history and product preferences
• IP address, browser type, and device information
We only collect data that is necessary, lawful, and relevant to providing our services.
2. How We Use Your Information
Your information is used to:
• Process and deliver orders
• Communicate order updates and customer support responses
• Improve our products, services, and website performance
• Comply with legal and regulatory obligations
• Send promotional communications only if you have opted in
We do not sell or trade your personal data.
3. Legal Basis for Processing (UAE Compliance)
In accordance with UAE Consumer Protection Law and UAE data protection principles, we process personal data based on:
• Your consent
• Contractual necessity (order fulfillment)
• Legal obligations
• Legitimate business interests that do not override your rights
4. Data Sharing & Third Parties
We may share limited personal data with trusted third parties only when necessary, including:
• Payment gateways
• Shipping and logistics providers
• IT and website hosting services
All third parties are required to maintain strict confidentiality and data protection standards.
5. Data Storage & Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, or misuse.
Your data is stored only for as long as necessary to fulfill its purpose or as required by UAE law.
6. Your Rights as a Customer
You have the right to:
• Access your personal data
• Request correction of inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your data (subject to legal obligations)
Requests can be submitted via the contact details on our website.
7. Cookies Policy
What Are Cookies?
Cookies are small text files stored on your device to enhance website functionality and user experience.
Cookies We Use
• Essential cookies – required for site operation
• Performance cookies – help analyze website traffic
• Functional cookies – remember preferences
We do not use cookies to collect sensitive personal data.
Managing Cookies
You may control or disable cookies through your browser settings. Disabling cookies may affect website functionality.
8. Marketing Communications
You will only receive marketing emails or messages if you have explicitly opted in.
You may unsubscribe at any time using the link provided in our communications.
9. International Data Transfers
If data is transferred outside the UAE, we ensure appropriate safeguards are in place to protect your information in compliance with applicable laws.
10. Policy Updates
We reserve the right to update this Privacy & Cookie Policy at any time. Changes will be posted on this page with an updated effective date.
11. Contact Us
For privacy-related questions or requests, please contact us through elysionspa.com.
Consumer-Friendly Privacy Summary (Short Version)
Your Privacy, Simply Explained
• We collect only what is needed to process your order
• Your data is never sold
• Payments are handled securely
• You can request access or deletion of your data
• Marketing messages are sent only if you agree
• Cookies help our website work better, not track you personally
Your trust matters to us.
UAE Consumer Protection Compliance Statement
Elysion Spa operates in full compliance with:
• UAE Consumer Protection Law (Federal Law No. 15 of 2020)
• UAE data protection and e-commerce regulations
We ensure:
• Transparent pricing and policies
• Clear refund and warranty terms
• Secure handling of customer data
• Fair treatment of consumers